Support
Answers to the questions that come up most, and a real address to write to when they do not cover it.
Include the email address on your account and, if it is about a specific document, the invoice number. We usually reply within two business days.
Common questions
My client says the link does not work.
Free client links stop working 30 days after they are created. Open the document from My docs and send a fresh link, or send the PDF instead. Links to documents that have already been signed keep working so both parties keep their copy. Plus links do not expire.
I used all my free documents this month.
The free plan includes 3 live client documents per calendar month. The count resets on the first of the month. PDF export keeps working the whole time, so you can still send paperwork while you wait.
I paid for Plus but the app still shows Free.
Open Account settings and press Restore purchases. That re-checks your subscription and updates the plan. If it still shows Free after that, email us with the address you paid with and we will sort it out.
How do I cancel?
Cancel any time from Account settings. Plus stays active until the end of the period you already paid for, then your account returns to the free plan. Documents you already sent are not deleted. If you subscribed inside the iOS or Android app, you also need to cancel in your App Store or Play Store subscription settings.
Can I get a refund?
Yes. Email us within 14 days of a charge and we will refund it. Purchases made through Apple or Google are refunded by them under their own policies.
Is a typed signature legally binding?
We cannot answer that for your situation, and we will not pretend otherwise. QuickNvoice records what was signed, by whom, when, and against which exact version of the document. Whether that satisfies the law where you and your client are located depends on your jurisdiction and the kind of agreement. For anything significant, have a qualified professional review it.
Where did my draft go?
Drafts saved to the cloud need a Plus subscription and appear under My docs. Without Plus, the editor keeps your work on the device you are using, so it will not follow you to another browser or phone. Clearing your browser data clears it.
How do I delete my account?
Follow the steps on the deletion page. It removes your documents, drafts, toolkit, uploaded logos, and signature records, then deletes your sign-in identity. It cannot be undone.
Reporting a security problem
If you find a vulnerability, email moealomairi@gmail.comwith enough detail to reproduce it. Please give us a reasonable chance to fix it before publishing. We will not pursue anyone who reports in good faith and does not access other people's data.